Terms & Conditions

By using Xenobals (xenobals.com) services and purchasing products, you agree to be bound by the following terms and conditions. Please read them carefully:
Account Registration and Use
You must be at least 18 years old You must be 18 years old or older, or register an account with your guardian's consent. You must provide true and accurate information during registration. If this information is false or invalid, we reserve the right to suspend or terminate your account.
You must keep your account password confidential and not lend it to others. You are solely responsible for any losses resulting from account theft or password leakage.
Order Rules
Once you submit your order and complete payment on the website, it becomes effective (except in exceptional circumstances, such as product out-of-stock or price errors). We will stock and ship according to your order information.
If your order cannot be fulfilled due to product out-of-stock, system failure, or other reasons, we will promptly notify you and issue a full refund (refunds will be made to the original payment method, and the time it takes to receive your refund will be subject to the payment platform's policies).
Product prices are based on the amount displayed at checkout. Website prices may be adjusted due to promotions, inventory, and other factors. Adjustments will not affect existing orders.
Product Description and Liability
Descriptions on product detail pages (such as specifications, materials, and features) are based on information provided by suppliers and actual testing results. Minor errors (such as dimensional discrepancies) may occur. ±2cm is within the normal range and is not considered a quality issue. Any losses caused by your personal reasons (such as selecting the wrong product specifications or not liking the product style) are your sole responsibility. We will assume responsibility (including returns, reissues, and compensation) for any losses caused by product quality issues or our errors (such as incorrect or missing shipments).
Intellectual Property
All content on the Xenobals website (including text, images, logos, and designs) is protected by intellectual property laws. Any individual or enterprise may not reproduce, disseminate, or use it for commercial purposes without our written authorization, and legal liability will be pursued.
Modification and Applicability of Terms
We reserve the right to modify these Terms and Conditions in accordance with changes in laws and regulations or business adjustments. These modifications will be posted on the website homepage. Your continued use of the website after such modification constitutes your agreement to the modified terms.
These Terms and Conditions apply to the Xenobals website, mobile-friendly version, and related services. If any dispute arises between you and us regarding these terms, negotiation will be the preferred method of resolution. If negotiation fails, litigation may be filed in a court of competent jurisdiction in our location.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.