Privacy Policy

Xenobals takes your privacy seriously. We are committed to strictly complying with relevant laws and regulations and properly storing the personal information you provide when using our website. Our specific policies are as follows:
Types of Personal Information Collected
Information you provide when registering and placing an order: Name, email address, mobile phone number, delivery address, payment account information, etc. (used to complete order processing, shipping, and after-sales communication)
Information automatically collected during website use: IP address, browser type, access time, product pages viewed, activity history, etc. (used to optimize the website experience, analyze user needs, and ensure website security)
Purpose of Information Use
Providing you with shopping services: including order placement, logistics delivery, invoicing, and after-sales support
Optimizing website services: Recommending products that best suit your needs based on your browsing and purchase history (you can disable personalized recommendations in your account settings)
Securing account security: Analyzing login and activity behavior to prevent account theft, fraud, and other risks
Sending important notifications: Order status updates, logistics information, website service adjustments, etc. (Non-marketing information, you cannot unsubscribe)
Information Protection Measures
We use encryption technology (such as Your personal information is transmitted and stored using Secure Sockets Layer (SSL) to prevent unauthorized access, tampering, or disclosure. Only necessary personnel are authorized to access your personal information, and they must adhere to strict confidentiality agreements. Violations will result in legal liability. Your personal information will not be sold, rented, or shared with any third party (except for partner logistics providers and payment institutions). Partners must also adhere to privacy protection guidelines and use it only to provide you with relevant services. Your Rights: You can log in to your account at any time to review and modify your personal information (such as delivery address, contact information, etc.). If you wish to delete your personal information or cancel your account, please contact customer service at service@xenobals.com. We will verify your identity and process the request in accordance with legal requirements. If you believe there is a problem with our privacy practices or that your personal information has been misused, you can contact us at any time to file a complaint, and we will promptly investigate and address the issue.